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  • Areas We Service
  • Technical Documents
  • Contact
  • FAQS

Technical Documents & Information

We provide technical assistance to our build partners, Developers, Builders and Electricians as part of our value added service. If you have any questions relating to NBN, configuration, wiring, preparation, customer assistance, Granny Flats, Duplexes, HMDUs or even which technology type a particular address is please feel free to call or email. Much better to deal with technical professionals than front end customer service representatives when you require specific information

0481 302 427

Technical Reference Documents Below


We have collated the NBN Builders guides into one location for your reference. These are the specifications NBN requires builds are compliant with.

FTTP is for Greenfields estates and FTTP developments. FTTN & HFC are existing areas and may contain these technologies. Contact us for more information

Download Section

_builders-cabler-key-information FTTP (pdf)

Download

factsheet-for-builders-and-cablers-FTTN (pdf)

Download

Builders guide HFC (pdf)

Download

_LOA 2023 (pdf)

Download

nbn small dev app link (txt)

Download

Get Connected with N B N P R E I N S T A L

Granny Flats

Townhouse-Unit developments

Granny Flats

Granny Flats can be confusing, lets help you with this. NBN determines granny flats on title. If lot for house & Granny is same title, the granny flat runs off the NTD(inside box) from the main dwelling via a cat5/6 connection , which then terminates on a data point in the granny. Its a seperately billed service to another user at the same address using the uniD2 port 

Duplexes

Townhouse-Unit developments

Granny Flats

Duplexes have seperate titles and are treated as seperate addresses by NBN. For a dulex to be added into the network, a small dev application needs to be lodged and paid for by the Developer/Builder/Customer. This has a cost attached and also can take a few months.

Seperate leadin conduits and sperate internal pathways. Both addresses get a seperate connection

Townhouse-Unit developments

Townhouse-Unit developments

These require a design from a certified designer. we can assist with this and get you in touch with the right people.

This should be done at the start of the project well before any works take place.

After the design is submitted and approved, it be built. Finally will be audited for compliance to build specs and then approved. Once approved we can arrange connection for the dwellings. Best to reach out as early as possible. good things take time

Gas seperation

A Gas meter needs to be 500mm away from the NBN PCD (outside box) Gas bottles need to be 1.5m upto 3m away. (other clearances are 150mm for taps meterboards etc)

Some builders are placing gas and NBN on opposite sides of the house which i think is a great idea

Urgent cable damage

Urgent cable damage

If your trades working onsite have accidentally damaged infrastructure by digging a driveway etc then we may be able to assist. Of course you should have your BDYD-DBYD reports prior to undertaking any works. If minor we may be able to assist. If major you will need to report it to NBN and expect a bill for the repairs

Unserviceable Lics

Urgent cable damage

If damage to the NBN Lead In Conduit occurs inside the boundary, 9/10 times it will be put back on the builder. Best to get your sparky to fix it and back charge the trade responsible. We will advise you if this has occured when trying to install the service. Most often Gas installers, Drainage, sometime even fencers putting post through it and occassionally driveway installation. Best to have it resolved before your client becomes the meat in the sandwich

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